Tone of voice


Need a hand in shaping your brand's tone of voice? I can help you:


  • Work out how to speak to your audience
  • Look at the nitty gritty of your language
  • Develop a set of writing guidelines to refer back to


Check out the guide I wrote for Distilled on the topic. Or go ahead and email me to discuss a potential project at This email address is being protected from spambots. You need JavaScript enabled to view it. . I'm always happy to chat about tone of voice!



"We wanted to make sure that our online presence had the same friendly feel as our face to face customer contact. Harriet helped us enormously by asking the right questions, making insightful suggestions and tailored advice. She did so very promptly and with no fuss. As a result we got a lightbulb moment; of course that was how we wanted our tone of voice to sound, we just hadn’t been able to find it ourselves. Thanks Harriet for helping us find our voice."

Tim Pinder, Chief Executive at Peaks & Plains Housing Trust


"Harriet was invaluable in helping us put pen to paper - she got ideas flowing, kept us focussed and provided real insights into how to shape our brand voice. Cheers!"

Leah Nicholls, Director of Sleeping Beauties